Grievance Officer
Last updated: October 2026
In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, Vlightsoft has appointed a Grievance Officer for Fishing Journey.
Contact
Name: Grievance Officer, Vlightsoft
Email: admin@vlightsoft.com
Postal address: Vlightsoft, [registered office address], Chennai, Tamil Nadu, India
Timelines
We acknowledge every complaint within 24 hours and resolve it within 15 days of receipt. Complaints about content that exposes private body parts or is sexual in nature are actioned within 24 hours.
If you are not satisfied with our response, you may appeal to the Grievance Appellate Committee set up by the Government of India, or, for personal-data matters, to the Data Protection Board of India.
Report in the app first
The fastest way to flag content is the Report option on the item itself (listing, lot, product, event, review, profile or message). Reports go straight into our moderation queue with the content attached. Email is best for account, data or legal requests.
Your rights under the DPDP Act
Access: ask for a summary of the personal data we hold about you and how it is used.
Correction: fix inaccurate or outdated data — most fields are editable in Me → Settings.
Erasure: ask us to delete personal data we no longer need to keep by law.
Nominate: name a person who can exercise these rights for you if you are unable to.
Withdraw consent: stop optional processing (location, marketing) at any time from Me → Settings → Privacy & consent. Withdrawal does not affect processing already done.
How to delete your account
Go to Me → Settings → Danger zone → Delete account. Your profile, Catch Vault, messages, cart and blocks are deleted immediately. Transaction records we must retain for tax or dispute purposes are kept in a restricted ledger for up to 8 years and then deleted. You can also email the Grievance Officer to request deletion.
What to include
Your angler code or registered email, a link or description of the content or issue, and what outcome you are asking for. We will reply from admin@vlightsoft.com.
Reporting in the app and tracking your complaint
Every report you send appears in Account → Identity & safety → My reports with its status and due dates (acknowledged within 24 hours, resolved within 15 days, 24 hours for sexual content or impersonation).
Security issues: email admin@vlightsoft.com — see https://fishingjourney.in/.well-known/security.txt.